International Engineering Education Conference - Turkey's Vision 2023 Conference Series - Atılım University

Workshops

Workshop #6

“Recommendations for Engineering Education Innovations"

As Services Sectors grow, the need for new skills is getting essential. We need more multidisciplinary skills then ever. As one of the biggest services sector, IT Services is the area where we need skills from services view point.

Workshop Details

Learning objectives

What is Services Science? And what is new emerging IT Services Engineering discipline and a new look at the curricula from services view point. Successful programs run and Isbank Case study.

Justification for a pre-conference

We need to work on different aspects and application areas, best practices and also applicability to improve enablement of students on these aspects. Services Science  is a new academic discipline designed to develop the skills required in the world's increasingly services-based economies. This new field will bring together ongoing work in computer science, operations research, industrial engineering, business strategy, management sciences, social and cognitive sciences, and legal sciences. Services Science  aims to provide a foundation for the services sector to study and understand how to create and deliver reusable assets so that services engagements can be more easily replicated and more effectively delivered. And focuses on the issues involved in aligning people and technology effectively to generate value for both services providers and services clients.

How will the workshop be conducted?

It will be a panel discussion will be moderated by Paul Kontogiorgis. Participants will talk on different aspects: such as Master program design experiences from Atilim University and Nicholls University USA, A vendor point of view from IBM on discipline and skills requirements, and also a best practice on commercial customer as appliance, why they needed to go for IT Services management and what skills they needed to develop or acquire.

How will the structure of the workshop maximise opportunity for learning?
There will be presentations and also Q&A interactive session with audience

Core issues

Skills for 21st Century, growing needs for multidisciplinary approach: Services Science is a new academic discipline designed to develop the skills required in the world's increasingly services-based economies. This new field will bring together ongoing work in computer science, operations research, industrial engineering, business strategy, management sciences, social and cognitive sciences, and legal sciences. Services Science  aims to provide a foundation for the services sector to study and understand how to create and deliver reusable assets so that services engagements can be more easily replicated and more effectively delivered. And focuses on the issues involved in aligning people and technology effectively to generate value for both services providers and services clients.

Audiences

Academicians, IT Managers / directors, interested IT vendors and commercial companies

Hardware/Software requirements

Table setup for panel, microphone and projector will be needed.

Samples of handouts/takeaways

Please provide a sample of materials provided to your participants. Note that you do not have to prepare the entire workshop materials at this stage.  No handouts will be prepared.

Speaker Details

Paul Kontogiorgis will be chair.

Jale Akyel, IBM University relations Leader for Central & Eastern Europe and Turkey ,  Istanbul Innovation Center Manager
Paul Kontogiorgis, IT Services Curriculum Program Director, Chicago Center of Advanced Studies Leader, SSME Advocates, IBM USA
Prof. Neset Hikmet, Nicholls University USA
Sn. Murat Ertem, İşbankası  ITSM Süreçlerinin T. İş Bankası A.Ş.’ye Katkıları
Aylin AKCA OKAN, Atılım ITSM: A Pioneering Program in Turkey

BIOs for Speakers:

Aylin Akça Okan
Aylin AKÇA OKAN has joined Atılım University as an instructor in Department of Information  Systems in 2008. She received her BSc in Computer Engineering from Middle East Technical University METU), and MSc in Economics from the same university. Prior to her work in Atılım University, she worked in Central Bank of Turkey, Siemens and Software AG in different positions and gained practical skills and experience in IT architecture and management, business lifecycles, process improvement and the e-government transformation. She developed, managed and coordinated several e-government projects  as well as R&D Projects in which the interoperability, business improvement, and business - IT integration were the main topics. She is currently working on the factors that affect the competitive performance of a business concern, and the manner in which changes in technology affect an organisation's structure, long-term business strategy, information needs, data and infrastructure systems, project and portfolio management, and interoperability in the context of semantic ontologies of e-government. Her teaching interests are Software Engineering, Senior project, Software Project Management, SOA and BPM, Requirements Engineering, and Data Structures courses. She is also responsible for coordinating the industrial relations within the department.

Paul Kontogiorgis
Paul Kontogiorgis is the Program Director of IBM's IT Service Curriculum (ITSC) program in the Software Group. ITSC was founded five years ago in the Research Division, and now has been incorporated in over 220 universities worldwide.  Paul was recently appointed as the head of the Chicagoland Center for Advanced Studies (CAS).  Paul Kontogiorgis has been with IBM for 10 years, holding multiple positions including IT Architect, IT Consultant, and IT Project Manager for multiple Fortune 500 companies in multiple industries and sectors.  Since founding the ITSC Program, Paul has visited over 20 countries including the Czech Republic, Poland, and Thailand to meet with multiple ministers of education and tier-1 universities, to assist their local strategic plans for the future of their education policies. Paul Kontogiorgis earned his BS in Computer Science from DePaul University in Chicago, and serves on multiple university advisory boards worldwide.  His background includes political science, civil engineering, and classical piano. 

Jale Akyel
1984 ODTÜ Petrol Müh. Bölümünden  lisans, 1987 de  Jeotermal Enerji konusunda Yuksek Lisans derecesini aldı. Aynı dönemde araştırma görevlisi  olarak çalıştı. 1988 yılında IBM Turk  Istanbul'da, Büyük Sistemler Sistem Uzmanı olarak işe başladı, 7 yıl sonra IBM Unix sistemleri (System p) danışman satış uzmanı olarak 3 yıl görev yaptı. 1997 de IBM Yazılım grubunda Ürün Satış Destek Müdürü olarak atandı, aynı zamanda IBM Çeviri Merkezi yöneticiliğini de üstlendi. 2002-2004 yıllarında Milano'da Güney Bölgesi organizasyonunda Bölge Satış Yöneticiliği görevlerinde bulundu.

2004 yılında Türkiye'ye döndü ve ibm.com Bölüm Müdürü olarak atandı. Aynı zamanda gönüllü olarak 2006 Temmuz itibariyle IBM Universite Iliskileri Takım liderliğinide üstlenen Jale Akyel, 2009 yılında IBM Orta ve Doğu Avrupa, Türkiye Üniversite İlişkileri Lideri olarak atanmıştır. 1 Nisan 2010 dan itibaren bu göreve ek olarak Istanbul IBM Inovasyon Merkezi yöneticiliğini de üstlenmiştir.

 

Information on topics covered by each speaker (if more than one speaker will be involved- as explained above in a high level, there will be talks about discipline itself and needed skills, and also examples and best practices of ITSM in different faculties and universities

Workshop Web Page
www.service-science.info